Once you have selected your competency question set, you will be taken to the practice area. Now you can select which competency in particular you would like to start practicing. Since we are discussing behavioral interview questions that demonstrate competencies, we will choose “ C ompetency/Skillset” to practice our STAR answers. Select “Practice Interviews.”įrom here you can choose what type of interview you would like to practice. Return to the Dashboard and navigate back to the “Practice” tab. When you feel confident in your STAR answers, it’s time to start practicing! The STAR format allows you to structure the general shape of your response by jotting down bullets for each of the key aspects of the story. Remember, the goal is not to script out an answer word-for-word. You can select which competency area to create answers for, name your STAR stories, and be guided on how to craft your answers. Once you have selected the Answer Builder you will be directed to a screen that allows you to go through the STAR format step-by-step, carefully laying out your answer. Once you login to your Big Interview Dashboard, you can navigate to the “Practice” area and choose from four different practice options: Practice Interviews, Interview Roulette, Question Library, and Answer Builder. In our software Big Interview, we’ve developed a tool specifically for building your STAR interview answers. It tells a story from beginning to end and really showcases your competencies. STAR stands for Situation/Task, Approach, and Results. ![]() This is why it’s important to prepare an example in advance using the S.T.A.R format. It can be difficult to come up with a good example on the fly - and even more difficult to describe a conflict concisely and in a way that presents you in a favorable light. Plus, you’d probably prefer to pretend that you are an absolute delight to work with and that nobody has ever had an unkind word to say about you.īehavioral conflict interview questions force you to talk about a less-than-delightful situation. Nobody likes to talk about conflict at work. After all, you’ve probably been focusing on how to talk about all of the positive and wonderful bullet points on your resume. Questions about conflict can catch you off-guard. How to Answer Conflict Interview Questions Anyone can seem nice and pleasant in a job interview, but what will happen if you’re hired and Gladys in Compliance starts getting in your face?Ĭonflict interview questions are common because everybody wants to hire a good “team player.” (Conflict is probably the most common behavioral question subject) Interviewers often ask about your team experiences and they like to ask specifically about one that involved a conflict or “difficult person.” Your interviewer wants to get a sense of how you will respond to conflict. This is particularly true in certain jobs (project management, customer service, law) and in certain company cultures. To succeed at work, you must be able to deal with conflict professionally. Some of your coworkers, managers, and/or clients will turn out to be idiots, slackers, and/or weirdos. Most jobs require you to get along with different types of people. The important thing is to know how to handle conflict so that it can be resolved peacefully and productively. ![]() Some kind of conflict is somewhat inevitable when you have more than one person in the same space, especially if they are pursuing a common goal. Take a quick look here if you want to learn more about it.Ī conflict is a clash of interests, ideas, perceptions, or feelings that can create a lot of disharmony and hard feelings.Ĭonflict is tricky to deal with in any aspect of life, and in the workplace can cause a great deal of tension, distrust, and disruption. NOTE: This is Lesson 10 from the Big Interview interview training system. One manager shared a memorable answer to “How would you handle a conflict at work?” A recent candidate responded: “I’d invite that person to meet me in the parking lot after work and sort it out man-to-man.”īefore we tell you how to answer conflict interview questions like a champ, here’s a little refresher on answering behavioral interview questions in general. The subject of conflict behavioral questions came up (this big multinational company uses primarily behavioral questions when interviewing candidates). Recently, I was conducting an interview skills workshop for managers at a large corporation.
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